Our bond, bound in craft
Last Updated: July 2026
At Warlock Beard Co. LLC, every potion, elixir, and blend is crafted by hand with care and precision. We stand behind the quality of our craft. The Warlock's Oath explains how we support you if a product does not meet the standard we promise. Please read it carefully, as it defines what we can and cannot offer. The Warlock's Oath is not a return, refund, or exchange policy for grooming products.
If one of our grooming products does not meet your expectations, the Warlock's Oath may provide a one-time replacement or store credit, subject to the eligibility requirements below. For health, hygiene, and quality-control reasons, grooming and personal-care products cannot be returned once they have left our keep, even when unopened or unused.
To be considered under the Warlock's Oath:
Submitting a request does not automatically guarantee approval.
If you are a consumer located in the European Union, you have a separate legal right under EU Directive 2011/83/EU, as updated by Directive 2023/2673, to withdraw from your purchase within 14 days of receiving your order, without needing to give a reason. This right exists regardless of the terms described elsewhere in the Warlock's Oath and applies only to consumers located in the EU.
This withdrawal right applies to grooming products that remain sealed and unopened in their original condition. Once a grooming product's seal has been broken, EU law permits us to treat the item as exempt from withdrawal for health and hygiene reasons, and the general terms of the Warlock's Oath described in this policy apply instead.
To exercise this right, email Support@WarlockBeardCo.com within 14 days of delivery with your name, your order number, and a clear statement that you wish to withdraw from your purchase. We will confirm receipt of your withdrawal request by email. Once the unopened item is returned to us, we will issue a refund to your original payment method within 14 days.
The Warlock's Oath does not apply to:
Fragrance is deeply personal. A scent smelling different than expected, being stronger or lighter than imagined, or simply not to your taste does not mean the product is defective. We provide detailed scent descriptions and offer sample sizes so you can explore before committing to a full-size bottle. A fragrance-preference concern may be considered under the one-time Oath, but it does not qualify a product for a cash refund, and the customer may be responsible for any replacement shipping.
When an eligible request is approved, Warlock Beard Co. may provide one of the following, at our discretion:
Cash refunds are not provided under the Warlock's Oath. Replacement products may be limited to an item of equal or lesser value; any difference in value is not refundable.
Unlike our grooming products, unworn apparel and accessories (shirts, hoodies, combs, and similar non-consumable merchandise) may be exchanged for an item of equal value within 30 days of delivery, provided the item is unworn, unwashed, undamaged, and in its original condition with any tags attached. Merchandise exchanges are limited to a size swap or an item of the same price. We do not offer exchanges for items of greater value, and no cash, credit, or refund is given for exchanges of lesser value. The customer is responsible for return shipping on merchandise exchanges. Contact us before sending anything back to receive authorization and instructions. Unauthorized returns will not be accepted.
Items that arrive damaged, defective, leaking, incorrect, or missing are considered order issues, not Oath claims. Contact us within 7 days of delivery with your order number, a description of the problem, and clear photographs of the product, packaging, and shipping box. Once verified, we will arrange the appropriate resolution and cover replacement shipping for qualifying order issues. Damage caused after delivery, improper storage, misuse, or temperature exposure after receipt may not qualify as a defect. Natural variation in small-batch, handmade products is normal and is not a defect.
Outside of the separate 14-day withdrawal right described in Section 03 for EU consumers, all international orders are final sale. We are unable to offer replacements, exchanges, store credit, or refunds for orders shipped outside the United States.
Do not mail any grooming product back to us. We do not accept returned beard oils, butters, balms, washes, soaps, samples, or other personal-care products once they have left our facility. Being approved for a replacement or store credit does not authorize you to return the original product. Merchandise exchanges under Section 07 are the only exception and require prior authorization. EU consumers exercising the withdrawal right in Section 03 will be given specific return instructions at that time.
Email Support@WarlockBeardCo.com within 30 days of delivery and include:
We will review the information and determine whether the request qualifies. Warlock Beard Co. reserves the right to deny claims involving suspected misuse, abuse, repeated claims, fraudulent activity, or circumstances outside the scope of the Oath.
We proudly stand behind the quality of every product we craft. Your beard deserves the finest care, and your satisfaction is our priority.
When your order does not meet the high standard we promise, we will make it right within the terms of this Oath — whether that means a replacement or store credit.
Warlock Beard Co. LLC
P.O. Box 4
Dingmans Ferry, PA 18328
United States
Grooming products are not accepted at this address. Merchandise exchanges require prior authorization.