Everything you need to know about shipping, our craft, and how we stand behind it. Can't find your answer below? Reach us anytime at Support@WarlockBeardCo.com.
All orders are processed within 1–3 business days of purchase (Monday–Friday, excluding federal holidays). Orders placed on weekends or holidays begin processing the next business day. During busy or promotional periods, processing may take slightly longer — we'll email you if there's a significant delay.
After processing, Standard shipping takes 3–7 business days and Express shipping takes 1–3 business days. Delivery times are estimates and can vary with the carrier and your location.
Shipping is calculated at checkout based on the weight, size, and destination of your order, so you'll see the exact cost before you pay. We occasionally run free-shipping promotions, which are clearly noted at checkout.
Yes — we ship to select countries. International orders need an extra 2–3 business days for processing and may be subject to customs duties, taxes, or import fees, which are the customer's responsibility. Free-shipping promotions apply to U.S. orders only.
Once your order ships, you'll get a confirmation email with your tracking number. Allow up to 24 hours for tracking to start updating. If you haven't received tracking within a few days of ordering, email Support@WarlockBeardCo.com.
If your package is lost or damaged in transit, email Support@WarlockBeardCo.com right away and we'll work with the carrier to resolve it. Once a package is marked delivered by the carrier, we're not responsible for lost or stolen packages — we recommend a secure delivery location or a signature-required option.
Please double-check your address at checkout: we can't cover delays or losses from incorrect or incomplete addresses, and re-shipping a returned package is at the customer's cost.
For health and hygiene reasons, grooming and personal-care products can't be returned once they've left us — even if unopened. Instead, we back our craft with The Warlock's Oath: if a product doesn't meet the standard we promise, we may offer a one-time replacement or store credit within 30 days of delivery. Please don't mail grooming products back to us.
Email Support@WarlockBeardCo.com within 30 days of delivery with your name, order number, the product involved, and a brief explanation (plus photos if it's a damage issue). The Oath covers one approved claim per customer or household, and the order must have been purchased directly from warlockbeardco.com.
No. The Warlock's Oath is honored with a replacement product or store credit at our discretion, not a cash refund.
That's treated as an order issue, not an Oath claim. Contact us within 7 days of delivery with your order number, a description, and clear photos of the product, packaging, and shipping box. Once verified, we'll arrange a fix and cover replacement shipping on qualifying issues. Note that natural variation in small-batch, handmade products is normal and isn't considered a defect.
Fragrance is personal — a scent being stronger, lighter, or different than you imagined isn't a defect. We publish detailed scent descriptions and offer sample sizes so you can explore first. A fragrance-preference concern may be considered under the one-time Oath, but it doesn't qualify for a cash refund, and you may be responsible for replacement shipping.
Yes. Unworn, unwashed, undamaged apparel and accessories with tags attached can be exchanged within 30 days of delivery for a size swap or an item of the same price. The customer covers return shipping, and exchanges require prior authorization — contact us first. Authorized merchandise exchanges only: Warlock Beard Co. LLC, P.O. Box 4, Dingmans Ferry, PA 18328 (grooming products are not accepted at this address).
EU consumers have a 14-day right of withdrawal on sealed, unopened items: email us within 14 days of delivery with your name, order number, and a statement that you wish to withdraw, and we'll provide return instructions and refund your original payment method within 14 days of receiving the item. Aside from that EU right, all international orders are final sale.
Every blend is built on cold-pressed carrier oils and organic butters (shea, mango, and aloe), combined with essential and/or fragrance oils. No parabens, sulfates, or synthetic fillers — ever. Each product is crafted in small batches in the USA.
Our mainline beard oils and butters are made with essential oils, and always will be. Fragrance oils let us expand into new scent profiles, and some blends combine both. Each product page tells you what that scent uses.
Yes. Everything is handmade in small batches in the USA using natural, cold-pressed carrier oils and organic butters, with maximum nutrient retention and no synthetic fillers.
Yes to both. Our products are vegan and cruelty-free — no animal-derived ingredients, and never tested on animals. Every blend is built on cold-pressed carrier oils and organic butters (shea, mango, and aloe), with no parabens, sulfates, or synthetic fillers.
Because our products are small-batch and handmade, slight variation in color, texture, or scent strength from batch to batch is normal. It's a sign of a natural, handcrafted product — not a defect.
Start with the Beard Oil Sample Pack to explore the collection, and read through the Scent Profiles to find the blend that fits you before committing to a full-size bottle.
The daily ritual is four steps: cleanse, then oil (3–6 drops to damp hair and skin), then work in butter or liquid butter to condition, and finish with balm for hold. For deeper guidance, visit our Beard Education library.
If your question isn't covered here, reach out — we're glad to help you find the right blend or sort out your order.
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